Effective Date: [01/23/2026]

Welcome to Support Desk. By accessing or using this system, you agree to comply with and be bound by the following Terms of Service. Please read them carefully.

1. Acceptance of Terms

By using the Support Desk system, you confirm that you have read, understood, and agreed to these Terms of Service.
If you do not agree, please do not use the system.

2. Use of the System

You agree to use the Support Desk system only for:

• Submitting genuine support requests

• Communicating respectfully with support staff

• Lawful and authorized purposes only

You must not:

• Submit false, abusive, or misleading tickets

• Attempt to access unauthorized areas of the system

• Upload malicious files or harmful content

3. User Accounts

• You are responsible for maintaining the confidentiality of your account credentials

• You are responsible for all activities performed under your account

• Notify administrators immediately if you suspect unauthorized access

4. Ticket Management

• Submitted tickets will be handled based on priority and availability

• Response times are not guaranteed and may vary

• Support Desk reserves the right to close, reject, or reassign tickets if necessary

5. Data and Content

By submitting information, messages, or attachments:

• You confirm that the content is accurate and lawful

• You grant Support Desk permission to use this data solely for support and system improvement purposes

6. System Availability

• We aim to keep the system available at all times, but uninterrupted access is not guaranteed

• Maintenance, updates, or technical issues may cause temporary downtime

7. Limitation of Liability

Support Desk shall not be held liable for:

• Any loss of data, delays, or service interruptions

• Indirect or consequential damages arising from system usage

Use of the system is at your own risk.

8. Termination of Access

We reserve the right to:

• Suspend or terminate user access without prior notice

• Take action against misuse or violation of these terms

9. Modifications to Terms

Support Desk may update these Terms of Service at any time.
Changes will be effective once posted on this page.

10. Governing Rules

These terms are governed by applicable institutional or local laws, depending on system usage context (academic or operational).