Effective Date: [01/23/2026]
At Support Desk, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our support desk system.
1. Information We Collect
When you use our Support Desk system, we may collect the following information:
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Personal details such as name, email address, and contact information
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Ticket-related data including issues, messages, attachments, and support history
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System data such as IP address, browser type, device information, and login timestamps
2. How We Use Your Information
We use the collected information to:
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Create and manage support tickets
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Respond to user queries and complaints
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Improve system performance and user experience
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Maintain security, logging, and audit records
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Communicate important updates related to support services
3. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties.
Your data may only be shared:
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With authorized support staff or administrators
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If required by law or legal process
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To protect the rights, safety, or security of the system and users
4. Data Security
We implement appropriate technical and organizational security measures to protect your data against unauthorized access, loss, or misuse.
However, no system is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your data only for as long as necessary to:
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Provide support services
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Meet legal, academic, or operational requirements
Once data is no longer required, it is securely deleted.
6. User Rights
As a user, you have the right to:
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Access your personal data
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Request correction of inaccurate information
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Request deletion of your data (subject to system or legal limitations)
7. Cookies and Tracking
Our system may use cookies or session storage to:
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Maintain user sessions
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Improve system functionality and performance
You can manage cookies through your browser settings.
8. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date.